Reason 5 setup only1/1/2023 ![]() ![]() Ask the owner of the restricted group to grant you permission to send messages to the group. In this case, the NDR will include the names of the restricted groups that you don't have permission to send to. If the recipient is an internal group: You might not have permission to send to the group or to one of its subgroups. Their email admin might need to reconfigure the recipient's mailbox so it accepts email from you. If the recipient is external (outside of your organization): Contact the recipient (by phone, in person, etc.) and ask them to tell their email admin about your email delivery problem. However, here are some steps that you can try: You'll need the recipient or the recipient's email admin to fix the configuration on their end. Typically, you can't fix the problem yourself. AS(8910), the Email address or domain must be part of blocked domains & addresses under your Organization's Tenant Allow/Block list ![]() If Your NDR Description says 550 5.7.1 Your message can't be delivered because one or more recipients are blocked by your organization's tenant recipient block policy.Your message was routed to the wrong email server.You don't have permission to send email through an email server that's between you and the recipient.The recipient is a group, and you don't have permission to send to the group or one of its subgroups.You don't have permission to send to the recipient.Typically, this error indicates a security setting in your organization or the recipient's organization is preventing your message from reaching the recipient. There can be several causes for dsn error code 5.7.1, for which solutions are provided later in this topic. This information also applies to error codes 5.7.0 through 5.7.999 in Exchange Online and Microsoft 365 or Office 365. This information also applies to error codes 5.7.0 through 5.7.999. This topic describes what you can do if you see error code 5.7.1 in a non-delivery report (also known as an NDR, bounce message, delivery status notification, or DSN). It's frustrating when you get an error after sending an email message. ![]() Mail flow rules are now available in the new Exchange admin center. ![]()
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